Shipping our packages
Package Protection* is offered for every order. The system will automatically calculate the insurance cost based on the items ordered and the shipping region. Currently we are only shipping within the United States. Due to the ongoing impacts from Covid-19 pandemic, all mail carriers are experiencing significant package volumes and reduced staffing, which may result in potential transit delays. Please check the tracking number from your order before contacting us about a missing package.
*Package Protection covers lost or damaged packages. If you choose to not use Package Protection to insure your order, Trumm & Co is not responsible for any lost or damaged products. The customer assumes all responsibility for any loss, theft or damage of these items.
If you have Package Protection, please note the claim deadlines below for lost of damaged packages:
~ Lost - 10 days from the last tracking update. Package Protection requires customers to wait 10 days before filing a claim as packages are sometimes delayed in transit or prematurely marked as delivered.
~ Damaged - within 3 days of when package was marked as delivered. Please make sure you contact us immediately if an item arrives damaged.
Fulfillment:
We fill your order in 1-3 business days in the order in which it was received. Orders are not processed on weekends or US holidays. Extended time may be required for orders requiring additional customer information or orders placed during peak promotional times or holidays.
Carrier Pick-up:
Your order gets picked up the next business day by the carrier (usually USPS) and gets scanned in at the facility by the end of the day.
Delivery:
The carrier transports and delivers your order. Please understand that for USPS in particular, the number of days specified in the shipping method is a best estimate and not a guarantee. If your order is later than you expected, please check the Tracking Number that was sent to you by email after you placed your order to see the last place that your order was scanned.
Returned Orders:
If an order is returned to us due to insufficient address, mail is unclaimed, addressee is unknown, moved or deceased or refused by the addressee, we will issue a refund only after the package has been returned to us. The refund will be calculated as the Total Cost less the shipping and the Package Protection insurance and a 15% restocking fee. If you request to have the item re-shipped to a difference address, you will be responsible for paying the return shipping costs.
Shipping Returns
To return your product, you should mail your product to: Trumm & Co, 620 Westfield Ave, Evansville WI 53536
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.